The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research (Paperback)

The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research By Donna Tedesco, Fiona Tranquada Cover Image

The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research (Paperback)

$49.95


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The Moderator's Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you'll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews.

As a moderator, you are responsible for the well-being of the participant, your study, and your organization. You must be prepared for anything that may happen, from your technology failing to the participant quailing. Use this guide to identify your best next steps, react appropriately, and survive any challenges that comes your way.

Product Details ISBN: 9780124047006
ISBN-10: 0124047009
Publisher: Morgan Kaufmann Publishers
Publication Date: November 19th, 2013
Pages: 323
Language: English